Privacy Policy

Effective Date: 01, 01, 2025 

At PetStreat, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Sri Lankan laws. By accessing or using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

  • Personal Details: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit/debit card details or other payment methods (processed through a secure payment gateway).
  • Transaction Data: Purchase history, order details, and delivery information.
  • Device and Usage Data: Information about how you access our website (IP address, browser type, device type, operating system, cookies, and usage patterns).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process orders: We use your details to fulfill orders, process payments, and deliver products.
  • Customer support: To respond to inquiries, provide customer service, and resolve any issues.
  • Marketing and communications: With your consent, we may send promotional emails about new products, special offers, or other information related to PetStreat. You can opt-out of marketing communications at any time.
  • Website improvement: To enhance the functionality and user experience of our website.
  • Legal obligations: To comply with legal requirements or protect our rights, privacy, safety, or property.

3. Data Protection and Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption, secure payment processing, and restricting access to personal data to authorized personnel only. However, no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files that are stored on your device to track your preferences and improve the functionality of the site. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent. However, some features of the website may not function properly if cookies are disabled.

5. Third-Party Services

We may share your personal information with trusted third-party partners, such as payment processors, delivery services, and marketing platforms, for the purpose of fulfilling orders or improving our services. These third parties are bound by confidentiality agreements and are only allowed to use your information as necessary to provide services to us.

6. Your Rights and Choices

Under Sri Lankan law, you have the right to:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal data.
  • Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-out of marketing: You can unsubscribe from marketing emails by clicking the unsubscribe link in any of our communications or by contacting us directly.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

8. Sharing Your Data

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. We may share your data in the following circumstances:

  • With service providers: As mentioned above, to fulfill orders, process payments, and provide customer support.
  • Legal obligations: When required by law, such as in response to a subpoena or to protect our rights.

9. Changes to This Privacy Policy

PetStreat reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website, along with the effective date of the revision. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

PetStreat Customer Support
Email: info@petstreat.lk
Phone: +94719900553
Address: No. 61A-2, Dewala Road, Nugegoda, 10250, Sri Lanka. 

By using PetStreat’s services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.